Overview
Updated 11/19/2021
Error Messages
Admin Error Codes
General Error Codes
Home Page Error Codes
Job Board Error Codes
Security Error Codes
Talent Module Error Codes
Authentication Error Codes
Component Error Codes
Company Error Codes
Contact Error Codes
Identity Error Codes
Integration Error Codes
Order Error Codes
Posting Error Codes
Talent Error Codes
Content Unavailable Messages
Error Messages
The Avionté Web Platform generates a range of error messages summarizing an issue. To assist troubleshooting, each error message has a unique code with its prefix corresponding to an area in the application. Those codes are detailed below.
| Code Begins With... | Error Category | Description |
| AA | Avionté Web Platform Admin | Message is generated due to an error in the Avionté Web Platform's Admin section. |
| AE | Avionté Web Platform General | Message is generated due to a general issue in the Avionté Web Platform. |
| AEHM | Avionté Web Platform Home Page | Message is generated due to an issue with the Avionté Web Platform Home page. |
| AEJB | Avionté Web Platform Job Board Module | Message is generated due to an issue in the Job Board module. |
| AESE | Avionté Web Platform Security | Message is generated due to a security issue. |
| AETM | Avionté Web Platform Talent Module | Message is generated due to an issue in the Talent module. |
| AU | Authentication | Message is generated as a result of an authentication/login issue. |
| CM | Component | Message is generated as a result of a component issue. |
| CO | Company - Recruiter Module | Message is generated due to an issue in the Company section of the Recruiter Module. |
| CT | Contact - Recruiter Module | Message is generated due to an issue in the Contact section of the Recruiter Module. |
| ID | Identity | Message is generated due to an issue with user identity. |
| INT | Integrations | Message is generated due to an issue with an integrated application. |
| OR | Order - Recruiter Module | Message is generated due to an issue in the Order section of the Recruiter Module. |
| Posting - Recruiter Module | Message is generated due to an issue in the Posting section of the Recruiter Module. | |
| TA | Talent - Recruiter Module | Message is generated due to an issue in the Talent section of the Recruiter Module. |
Admin Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AA001 |
Missing required employee statuses. |
See the General Troubleshooting - Missing Required Employee Statuses article for more information. |
General Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AE000 | Yeahhh... Something happened that the app can't recover from. Please contact Avionté support. | The error is basically a fallback used if the system is otherwise unable to determine what went wrong. If this message is seen in production, it’s most likely that something fundamental is mis-configured – most likely something outside of Avionté application code. | |
| AE001 | Something happened that the app can't recover from. Please contact support. | ||
| AE002 | We couldn't find the requested content. | The content may not exist or search terms may have been incorrectly entered. | |
| AE003 | It looks like you don't have access to that. Please contact an administrator. | A user with access can navigate to Admin > Permissions to enable access to the locked area. | |
| AE004 | We couldn't handle your request. Please try again or contact support. |
Home Page Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AEHM001 | Configuration missing. Please contact an administrator. | ||
| AEHM002 | Job board not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
Job Board Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AEJB001 | Configuration missing. Please contact an administrator. |
Avionté Web Platform Troubleshooting (Internal) |
|
| AEJB002 | Job board not available. Please contact support. | The job board may not yet be available because Talent module settings have not yet been configured and saved. Visit the Admin - Talent Module Settings article to configure a job board. | |
| AEJB003 | Job board not available. Please contact support. | ||
| AEJB004 | A duplicate record already exists. | ||
| AEJB005 | You do not have permission to perform this action. | A user with access can navigate to Admin > Permissions to enable functionality. | |
| AEJB006 | An error occurred. Please retry your request. | ||
| AEJB007 | The server has encountered a problem. Please retry your request. | ||
| AEJB008 | Unable to connect to the server. Please retry your request. | A connectivity issue may exist. | |
| AEJB009 | Record was not found. | ||
| AEJB010 | Your login session has expired. Please sign in again. |
An Agent job executes 24 hours after a login asking the user to sign in again. Eventually, the Avionté Web Platform logins may automatically expire after a period of inactivity (20-30 mins) however, there is currently no inactivity timeout after x number of minutes. |
|
| AEJB011 | The location entered did not match any known ZIP/Postal Code. |
The Postal Code may be incorrect. Adjust the entered code or the code on the parsed resume. The issue may also be that the Postal Code is not yet in the Avionté system. The USPS and Canadian postal service continue to add and edit postal codes. Sometimes, those codes have not yet been entered into the Avionté system. |
|
| AEJB012 | Service was unavailable. Please retry your search. | ||
| AEJB013 | |||
| AEJB014 | Job Board is inactive. | Job boards may be activated in the Recruiter Module's Admin > Job Board area. For details, visit the Admin - Job Boards article. |
Security Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AESE001 | Something happened that the app can't recover from. Please contact support. | ||
| AESE002 | Something happened that the app can't recover from. Please contact support. | AMP Troubleshooting (Internal) | |
| AESE003 | Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE004 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) https://support.avionte.com/hc/en-us/articles/228611208
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE005 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) https://support.avionte.com/hc/en-us/articles/228611208
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE006 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) https://support.avionte.com/hc/en-us/articles/228611208
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE007 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) https://support.avionte.com/hc/en-us/articles/228611208
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE008 | Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE009 | Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE010 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) |
|
| AESE011 | Avionté Web Platform not available. Please contact support. |
AMP Troubleshooting (Internal) |
|
| AESE012 | Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
|
| AESE013 | Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) https://support.avionte.com/hc/en-us/articles/228611208
Suite Troubleshooting (Internal) |
Talent Module Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AETM001 |
Talent module not available. Please contact support. |
The client may not be licensed to use the Talent Module. | |
| AETM002 |
|
Configuration missing. Please contact an administrator. |
|
| AETM003 |
|
Page not Found. Please contact support. |
|
| AETM004 |
|
Page not Found. Please contact support. |
|
| AETM005 |
|
We couldn't handle your request. Please try again or contact support. |
Something is preventing the Talent Module from retrieving its configuration (or the theme configured as default), in the Talent Module configuration. |
| AETM006 |
|
Application workflow is inactive |
Application workflows may be activated in the Recruiter Module's Admin > Application Workflows area. For details, visit the Admin - Application Workflows article. |
Authentication Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| AU001 |
|
Component Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| CM001 |
ParseFailed |
Parsing error: ... |
Ensure the document is able to be parsed. A document with damaged images or too many images may affect parsing. |
| CM002 | DuplicateParseWarning |
A resume was previously parsed for this person. Continue to parse this resume and overwrite existing information? |
Choose to overwrite with the new document or cancel to maintain the parse of the existing document. |
| CM003 |
No documents have been added to this record. |
Add a document to the record with the "Add Document" function in the Profile QuickLink. | |
| CM004 | BadRequest |
An error occurred due to invalid data. Verify the information and try again. |
|
| CM005 | Duplicate |
A record with value(s) {0} already exists. |
Change the value to avoid duplication. |
| CM006 | Forbidden |
You do not have permission to perform this action. |
A super user or admin can use Admin > Permissions to manage user access and capability. |
| CM007 | General |
An error occurred. Please retry or contact your administrator. |
|
| CM008 | InternalServerError |
The server has encountered a problem. Please retry or contact your administrator. |
|
| CM009 | InvalidActiveCategory |
Oops, an unexpected error occurred! Please retry or contact your administrator. |
|
| CM010 | NoConnection |
Unable to connect to the Avionté Web Platform. Please retry or contact your administrator. |
|
| CM011 | NotFound |
Record was not found. |
|
| CM012 | Unauthorized |
Your login session has expired. Please sign in again. |
A browser session expires after a duration of non-use. The user may sign in again with username and password. |
| CM013 | MaximumResults |
The maximum number of results have been loaded, please refine your search or filters. |
If a search result limit is reached, the user may apply filters to reduce the number of results in a search. |
| CM014 | PleaseCorrect |
Please correct highlighted fields. |
|
| CM015 |
An error occurred while running your search. Try another search. |
The issue may be with Avionte's search mechanism (Elastic) or the search content. Retry the search with the same content. Retry the search with new content. |
|
| CM016 | Unavailable |
Search is currently unavailable. Try again later or contact your administrator. |
|
| CM017 | Invalid |
Invalid search syntax entered. Please edit and try again. |
|
| CM018 | DuplicateMessage |
A saved search with that name already exists. |
Currently, Avionté Web Platform users may save up to 10 Saved Searches. Each must have a unique name. |
| CM019 | UnsavedChangesNavigateWarning |
Changes will not be saved if you leave this page. |
The jump button |
| CM020 | UnsavedChangesReloadWarning |
Changes will not be saved if you reload this page. |
The jump button |
| CM021 | UserCantAccessBranchItem |
You do not have access to this item's branch. |
Records display based on what is available to the user rather than what is selected in Branch permissions. This is similar to "available" versus "selected" in the core application. |
| CM022 | $$server |
Oops, an error has occurred. Please try again. |
A server communication issue may exist. Try again or contact Avionté IT. |
| CM023 | NoEmailAddress |
This person has no email address defined. |
An email address can be added under the Talent > Profile QuickLink or the Contact > Details QuickLink |
| CM024 | NoneSelected |
There are no individuals selected for this email. |
Insert an email address. |
| CM025 | NoEmailsForSelected |
None of the individuals selected have an email address. |
An email address can be added under the Talent > Profile QuickLink or the Contact > Details QuickLink |
| CM026 | FileTooLarge |
Unable to upload because the selected document is too large. |
Reduce the size of the document in an external document manager. Document size can be affected by the text style, the amount of text, and the size of images. |
| CM027 |
An error occurred while uploading the file. Please try again or contact your administrator. |
The file may be damaged, may be an unidentified file type, or may have an unacceptable file name. Re-save the file and try again. | |
| CM028 | PrimaryResidentAddress |
This is the primary Resident address and cannot be removed in the Recruiter module. This action can be performed in the core application. |
The Primary or Main Address can be edited in the legacy application with Edit Address in the Detail pages (Employee > Detail, Contact > Detail). |
| CM029 | PostalCodeNoData |
Location data not available for postal code. |
The Postal Code may be incorrect. Adjust the entered code or the code on the parsed resume. The issue may also be that the Postal Code is not yet in the Avionté system. The USPS and Canadian postal service continue to add and edit postal codes. Sometimes, those codes have not yet been entered into the Avionté system. |
Company Error Codes
| Code |
Internal Name |
Displayed Message |
Resolution |
| CO001 |
|
No addresses have been added to this company. |
Add an address to the company record in the legacy application > Customer > Detail |
| CO002 |
No documents have been added to this company. |
Contact Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| CO001 |
No addresses have been added to this contact. |
Add an address to the Contact in Avionté Web Platform> Contact > Details > Address >  |
Identity Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| ID000 |
InternalError |
Something happened that the app can't recover from. Please contact support. |
|
| ID001 | InvalidCompanyCode |
Avionté Web Platform not available. Please contact support. |
Avionté Web Platform Troubleshooting (Internal) |
| ID002 | UserLockedAdminstratively | Your account has been locked. Please contact an administrator. | An administrator can unlock the account in the legacy application. Visit the Admin Tools - User - Web Login User article for Account Locked information. |
| ID003 | UserLockedAutomatically | You have exceeded the allowed number of sign-in attempts. Your account is temporarily locked. Try again in 15 minutes. | Try again 15 minutes after the last attempted sign-in. |
| ID004 | UserPasswordInvalidated | Your administrator requires you to reset your password. Please do so before attempting to sign in again. | An administrator can require a password reset in the legacy application. Visit the Admin Tools - User - Web Login User article for Reset Password At Next Login information. |
| ID005 | UserPasswordExpired | Your password has expired. A new password must be created in the core application. Contact your administrator if you need assistance | Users may reset their password from the Start Page > Actions menu > Web login option. Visit the Start Page Actions Menu - Web Login article for instructions. |
| ID006 | InvalidCredentials | Incorrect username or password. | Input correct credentials. Credentials may have to be reset in the Core application by an Admin. |
| ID007 | InvalidUserName | Incorrect username or password. | If the user doesn't know their password, an admin may reset it for them in the legacy application at |
| ID008 |
Page not found. |
||
| ID009 |
It looks like you don't have access to that. Please contact an administrator. |
Contact your administrator to arrange access. | |
| ID010 |
We couldn't handle your request. Please try again or contact support. |
Process may be temporarily slow due to network issues. Attempt the action again or contact Avionté Customer Solutions. |
Integration Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| INT001 |
aRefChex Request Fail |
The request for a reference check failed. Please try again or contact your administrator. |
|
Order Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| OR001 |
TotalPaymentMustEqualFee |
Individual is already a candidate on this order. |
|
| OR002 |
UnableToCancelPlacement |
Not allowed to cancel a placement with a time entry batch ID. |
|
| OR003 |
No documents have been added to this order. |
||
| OR004 | HourlySalaryDisclosure |
Salary is currently configured as hourly in the core application. Update in core as needed. |
|
| OR005 | SalaryMinGreaterThanMax |
Salary minimum is greater than salary maximum. |
|
| OR006 | ErrorMessage |
An error occurred while updating the order contacts. Please review the contact information and try again. |
Posting Error Codes
| Code | Internal Name | Displayed Message | Resolution |
|
|
Talent Error Codes
| Code | Internal Name | Displayed Message | Resolution |
| TA001 | AlreadyACandidate |
Individual is already a candidate on this order. |
|
| TA002 |
UploadAndParseFailedDuplicate |
Cannot upload and parse document. A duplicate talent was found. |
|
| TA003 |
No documents have been added to this individual. |
Add a document to the record with the "Add Document" function in the Recruiter Module > Talent >Profile QuickLink. | |
| TA004 | NoEmailWarning |
Option cannot be performed since this individual has no email address defined. |
An email address can be added under the Talent > Profile QuickLink |
Content Unavailable Messages
In the event content is not available, a general message is generated. Like the error messages above, the content unavailable message features an error code that correlates to a specific area of the application.
| Image | Message Title | Message Text |
| Configuration Error Message | Sorry! Configuration missing. Please contact an administrator. Error code: AEHM001 | |
| License Error Message | Avionté Web Platform not available. Please contact support. Error code: AESE005 | |
| Not Found Error Message | We couldn't find the requested content. Error code: AE002 | |
| Sign-in Error Message | Avionté Web Platform not available. Please contact support. [ID001] | |
| Sign-in Error Message | The client application is not known or is not authorized. | |
| Unexpected Error Message |
Yeahhh... Something happened that the app can't recover from. Please contact Avionté support. |
Comments
0 commentsPlease sign in to leave a comment.