Enable MFA in AviontéCLASSIC and Log In

Multi-factor authentication (MFA) is an authentication method that requires the user to provide two forms of identity verification before they’re allowed to log in to a website or application. Examples of methods are what the user knows, such as a password, and what the user has, such as a cell phone.  It is sometimes referred to as Two-Factor Authentication (2FA).

Note: When creating MFA-enabled users with an email address, the system will take one to two hours to synchronize the changes into the MFA Avionté Identity. For this reason, we recommend performing this setup at least a day ahead of time, before the users will need access.

This is particularly true if you are granting MFA access to multiple users at once, across a whole organization. 

Note: Turning on MFA is all or none process. You cannot turn it on for only select users.

• Avionté User Manager (AUM)

Enabling MFA for AUM Users (Client Admins, Super Users)

Best practice

Perform these actions at least the day before users will need to log in to AviontéCLASSIC via MFA so that users' accounts are ready before they need to log in.

Before MFA can be enabled for users in CLASSIC, setup needs to be performed by AUM Client Admins (Super Users) in the Avionté User Manager (AUM). The AUM client admins will need to log into AUM and do the following:

• Ensure all users in AUM for your Company have a
  • First name,
  • Last name
  • Email address.
    
    Note: Verify that they are correct. These are prerequisites for MFA. 
• When MFA is enabled for a CLASSIC client, any users with invalid or missing emails will not be able to use CLASSIC until that is fixed.
  
  
• It is your responsibility to notify your users that it is happening, and what the steps are that your users will need to prepare for it.
  
  We recommend that you give your users a deadline to prepare for. 
  
  
• Once MFA has been activated for an organization, it applies to all users; no users can be excepted.

This will result in users that can log in to AviontéCLASSIC using the Avionté Identity system.

Prerequisite: You will need a current inventory of users in your system, with first names, last names, and emails. This will take time as it must be done for all users in your system.

Confirm Email

Once MFA is activated, each User will need to complete the following steps.

1. Sign in to your environment.
   
   Note: A Super Admin may have sent you a new temporary password.
   
   
   
   
2. A window will pop up, click on the Sync Account button.
   
   
   
   
3. Enter your credentials.
   
   Note: These are the same as used to login (no domain); just the username.
4. Click on the Continue button.
   
   
   
   
5. Click on the Send Email button.
   
   
   
   
6. An email will be sent to confirm your account.
7. Click on the Verify Your Account button.
   
   
   
   
8. On the Email Registration window, click on the Confirm button.
   
   

Send Code to verify Email

1. Click on the Send Code button.
   
   
   
   
2. An email will be sent to confirm your account.
   
   
   
   
3. Enter the Verification Code.
4. Click on the Confirm button.
   
   
   
   
5. The environment will load and is ready for use.

Note on the Text option:

The Text option will be available as long as the client is BOLD-integrated.

Also, the user in question must have a BOLD account tied to their CLASSIC account. The BOLD account must have previously logged into BOLD Front Office with MFA enabled and entered a preferred MFA phone number there for this to work correctly. For more information on BOLD MFA setup, please see our article on the subject here: Log in to AviontéBOLD with MFA.