How to Connect to Avionté - Hosted Customers (Windows)

Updated July 22, 2024 14:39

There are several ways for hosted customers to connect to Avionté, allowing for different systems and configurations. Each method requires a Company Code to connect. Your Company Code is a three- or four-character identifier that uniquely identifies your account.

If you do not know your Company Code, contact your Client Manager and they will provide it to you.

If you are connecting on a Mac, please see the specific steps for it here.

Key Takeaways

Log in to Aero platform
Download Remote Desktop for PC
Login to Remote Desktop
Troubleshooting Remote Desktop
Example of links and Parallel environments

CHAPTERS

Connect to Aero
Sign-In Video
Connect to Core Application with Google Chrome on Windows (Recommended Method)
Remote Desktop Client Connections
Windows Server 2019/AWS update
Connect to Core Application with Microsoft Remote Desktop Client on Windows
Pin to Taskbar
Troubleshooting
Keep Microsoft Remote Desktop in Dock
Connect to Core Application Via Third-Party RDP Client
Connect to a Parallel Environment

Connect to Aero

Open your preferred web browser.
Navigate to "https://companycode.avionte.com".
1. Replace "companycode" with your Company Code. This loads the published Job Board page set as default.
  
  Note: If no Job Board has been published, you'll be taken directly to the Sign in page described in Step 4.
Click Staff sign-in.
On the Sign in page, enter your Username and Password.
Click on the Sign in button.

Sign-In Video

Note: Some of the settings used in the video may be different. Please use the settings listed in the sections below the video.

Connect to Core Application with Google Chrome on Windows

This is the recommended method of connecting to the Core Application.

Open Google Chrome. (Information on downloading and installing Google Chrome is available here: Google Chrome)
Navigate to AmpCode.aviontego.com.
1. This will open the Avionté Application Portal page.
In the Username field, enter your Avionté username.

Note: First time users, the username will have a firstname.lastname format.
In the Password field, enter your Avionté password.

Note: The password for first-time users will be randomly generated and the user will be prompted to change the password before using the application.
In the Security section, Select the appropriate setting for your environment.
Click Sign in.

Note: First time users will see an error stating "Your password is expired. Click here to change it." A secure password will need to be created before signing in.
1. Click here to go to the Password Reset Section
On the Avionté Remote Applications screen, click on the Avionté icon to launch the application.

Remote Desktop Client Connections

Windows Server 2019/AWS update

With the move to Windows server 2019/AWS - it's no longer required to have manual connections created by hand by our users

Log into the gateway, you will need your AMP code which was supplied in your original Zendesk ticket. example: ABC.aviontego.com
Select the Classic app
An RDP file will be downloaded (you can keep or rename).
1. This will simplify the setup on your end so you don't have to maintain the manual files.

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Connect to Core Application with Microsoft Remote Desktop Client on Windows

Microsoft's Remote Desktop Client can be used to connect to the Avionté application on a Windows or Mac machine.

Ensure that any existing Remote Desktop Connections are disconnected
1. Open the System Tray (the ^ on the bottom-right of your computer screen).
2. If there is a Remote Desktop Connection icon, right-click and disconnect from all connections.
Launch the RDC application by clicking the Windows Start button or the Search icon
1. Windows Start button
2. Windows Search button
3. Search for: Remote Desktop Connection
Click Show Options
Fill out the following fields:
1. Computer: Enter “prod-cl-sh.aviontego.com”
2. User name: Enter “user.name@aviontego”
  1. Where "user.name" is your Avionté username.
    1. Example: “john.smith@aviontego”
Click the Local Resources Tab
Uncheck the box for Printers
Click 'More...'
Place a check next to Ports and Drives
Click on the OK button

Note: We recommend installing TSPrint for printing paychecks, documents, and reports from Avionte.
1. Click here to download the Client Version (Terminal Works website).
Click the Advanced Tab
Click the Settings... button
Click the radio button next to Use these RD Gateway server settings
Enter the Server name: AmpCode-gw.aviontego.com
1. Where "AmpCode" is your Company Code.
  1. Example: xyz-gw.aviontego.com
Click the Logon method dropdown
Select Ask for password
Verify that they are checked
1. Bypass RD Gateway server for local addresses
2. Use my RD Gateway credentials for the remote computer
Click on the OK button
Click on the Connect button

Pin to Taskbar

This will save you time from having to find the Program each time you would like to use it.

Right-click on the Remote Desktop Connection icon
Click Pin to taskbar
Once the Remote Desktop Connection program isn't being used; it will still appear in your Taskbar

Troubleshooting

No Network Connection

If the Microsoft Remote Desktop application is launched with no network connection, the Avionté remote applications won't be able to load. This results in an empty list.

Ensure that the network connection is active and VPN is connected.
Launch the Microsoft Remote Desktop application again according to the .rpd file.

Incorrect Username and Password

If the application doesn't recognize the username or password used, the Microsoft Remote Desktop application won't be able to connect to the Avionté servers. This results in an empty list.

This will also occur if your Avionté password has been changed.

Click Workspaces.
Verify that the username is correct.
Enter the current password in the Password field.
Click Continue.

Connect to Core Application Via Third-Party RDP Client

Any RDP client that supports Microsoft RDP Protocol version 7.0 can be used to connect to the Core Application. The process of configuring other RDP clients will be similar to those described above for the Microsoft client above.

The table below lists the common information needed to configure an RDP client. In all cases, “companycode” should be replaced with your Company Code.

Type	Info
Host address	prod-cl-sh.aviontego.com
Gateway address	companycode-gw.aviontego.com
Username	Avionté username
Password	Avionté password

Connect to a Parallel Environment

The method for connecting to a parallel environment is identical to those outlined above. However, each method requires the substitution of a parallel environment URL.

The table below lists each parallel environment and the URL that should be used to connect to it.

Parallel Environment URLs

Environment Name	URL
Aero Platform	https://companycode-preprod.avionte.com
Core Application	https://companycode-preprod.aviontego.com
Core Application RDC Computer Name	https://companycode-preprod.sh.aviontego.com
Core Application RDC Server Name	https://companycode-preprod.gw.aviontego.com

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