Avionté User Manager (AUM)

This excerpt is part of a master overview article, and for the complete links, you can access the full article here.

CHAPTERS

Sign-In Video
Access the User Manager
Create a Login
Enable or Disable a Login
Reset a Password
Manage Outlook and Parallel Settings
Exporting User Lists
Unlock Account

Notes	It is recommended to create a new user in the Avionté User Manager prior to creating the new user in the Core Application.
	The User Manager is only accessible to Super Users. Some functions listed may not be present on your version of the Avionté User Manager.
	The Avionté User Manager is not available to self-hosted clients.

For clients setting up and using Multi-Factor Authentication (MFA), see this article for more information: Enable MFA in AviontéCLASSIC and Log In

Sign-In Video

Access the User Manager

1. Go to the Remote Desktop Gateway: https://companycode.aviontego.com
   1. Avionté User Manager can be accessed by the Super Users
2. Replace "companycode" with your Company Code.
   1. Example: https://avivnext.aviontego.com/
3. Enter the credentials to login
   1. User Name (this needs to be an email)
   2. Password
      
      
      
4. Select the Avionte User Manager link. 

Create a Login

It is recommended to create the Login Account before the User Account to ensure the two accounts are exactly the same. A Login Account is used to authenticate users into the remote environment. A User Account is used to access the Core Application. 

1. Click the Create Login… button.
   
   
   
2. Enter information into the fields of the small window that appears called Create New User. 
      
   

   First Name	Enter the user's first name
   Last Name	Enter the user's last name
   EmailAddress	Spaces are not allowed in email addresses. Underscores and dashes may cause errors in the system. Your version of the User Manager may not have this option. The system will automatically replace those characters with a period.

3. Click the Create Button. A dialog window will appear with the success or failure of the creation.
   

• View the User Manager Troubleshooting page if the creation failed.

Note: When creating MFA-enabled users with an email address, the system will take one to two hours to synchronize the changes into the MFA Avionté Identity. For this reason, we recommend performing this setup at least a day ahead of time, before the users will need access. This is particularly true if you are granting MFA access to multiple users at once, across a whole organization.

Create the new user in the Avionté Core Application in the User tab by navigating to the Admin Tools > Employer > User tab. The Login Account and Avionté User Account must match exactly for the user to successfully gain access to Avionté. 

Enable or Disable a Login

Users that appear in the Enabled Users column on the left are active. Users that appear in the Disabled Users column on the right are inactive and unable to log into the AvionteGO domain.

Enable a Login

1. Select the desired users from the Disabled Users column on the right. 
2. Click Enable.
   
   
   
3. Click Yes in the pop-up window to confirm the selections.

• If the selection is incorrect, click No and select the users again.
• Ensure the correct users appear in the Enabled Users column on the left.

Disable a Login

1. Select the desired users from the Enabled Users column on the left. 
2. Click Disable.
   
   
   
3. Click Yes in the pop-up window to confirm the selections.

• If the selection is incorrect, click No and select the users again.
• Ensure the correct users appear in the Disabled Users column on the right.

Reset a Password

1. Select the desired user in the Enabled Users column on the left. 
2. Click Reset Password.
   
   
   
3. Click Yes to confirm the password reset for the selected user(s).
   Note: Click No if the selection is incorrect. Re-select the desired users and repeat steps 2 and 3. 
   
   
   
4. Click Ok in the pop-up window.
   Note: The user's password will be set to a randomly generated password and the user will be prompted to reset it at the next login.  Avionté Suite passwords expire every 90 days. This is not a configurable expiration time. 
   
   

Manage Outlook and Parallel Settings

The Avionté User Manager only grants access to the Outlook integration. Full configuration of Outlook must be done in the Avionté application.

Outlook

Enable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Outlook Disabled list.
3. Click the << button to transfer users from the Disabled list to the Enabled list.
4. Click Yes to confirm the selection.

• Click No if the selection is incorrect. Repeat steps 2 and 3 and then click Yes.

Disable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Outlook Enabled list.
3. Click the >> button to transfer users from the Enabled list to the Disabled list.
4. Click Yes to confirm the selection.

• Click No if the selection is incorrect. Repeat steps 2 and 3 and then click Yes.

Parallel

Enable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Parallel Disabled list.
3. Click the << button to transfer users from the Disabled list to the Enabled list.
4. Click Yes to confirm the selection.

• Click No if the selection is incorrect. Repeat steps 2 and 3 and then click Yes.

Disable Access

1. Click Manage Outlook and Parallel Settings....
2. Select the users from the Parallel Enabled list.
3. Click the >> button to transfer users from the Enabled list to the Disabled list.
4. Click Yes to confirm the selection.

• Click No if the selection is incorrect. Repeat steps 2 and 3 and then click Yes.

Exporting User Lists

1. Click Export User Lists to File...
2. Choose where the files are to be saved.
3. Click Save. 

Unlock Account

1. Select the Avionte User Manager link.
   
   
   
2. Checkbox will indicate if the User Account is locked.
   
   
   
3. Select the User
4. Click on the Edit User Button
   
   
   
5. Then click on the Unlock button
   
   
   
6. Message will appear indicating that the user was successfully unlocked.