TS Print Troubleshooting

Overview

Updated 11/19/2021

This article provides troubleshooting suggestions for using TSPrint.

Users should have all RDP sessions closed prior to installing TSPrint, for Avionté-hosted users this includes any instances of Avionté.

• Click here for more information on TSPrint
• Click here for information on installing TSPrint
• Click here for a video on the TSPrint on a Mac

 

Issue

The number of designated documents to print changes when printing.

Resolution

This is a known issue that can occur when printing. This is not an issue with your Avionté software. Follow the below steps for a work around for this issue.

1. Launch the TSPrint Options by navigating to Start > Terminal Works > TSPrint > Options.
   
   
2. Change the print engine to Default and click Save.
   
   

Issue

TSPrint is not functioning correctly.

Resolution

1. Ensure you have the most recent version of TSPrint downloaded. Go to http://www.terminalworks.com/remote-desktop-printing/downloads and download the most recent Client version.
   
   
2. Complete the installation wizard.
   
   
3. Log out of Avionté.
   
   
4. Log into Avionté again. 

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