Avionté User Manager (AUM)

This article is part of a master overview. For the complete article with all related links, see the full article here.

Note: It is recommended to create a new user in the Avionté User Manager prior to creating the new user in the Core Application. The User Manager is only accessible to Super Users, and some functions listed may not be present on your version. The Avionté User Manager is not available to self-hosted clients.

For clients setting up and using Multi-Factor Authentication (MFA), see Enable MFA in AviontéCLASSIC and Log In.

On This Page

Sign-In Video

Access the User Manager

Create a Login

Enable or Disable a Login

Reset a Password

Manage Outlook and Parallel Settings

Exporting User Lists

Unlock Account

Sign-In Video

Access the User Manager

1. Go to the Remote Desktop Gateway: https://companycode.aviontego.com
   • The Avionté User Manager can be accessed by Super Users only.
2. Replace companycode with your Company Code. Example: https://avivnext.aviontego.com/

3. Enter your credentials to log in — User Name (must be an email address) and Password.
    

   
4. Select the Avionte User Manager link.

Create a Login

It is recommended to create the Login Account before the User Account to ensure the two accounts match exactly. A Login Account authenticates users into the remote environment. A User Account is used to access the Core Application.

1. Click the Create Login… button.
    

   

2. Enter information into the Create New User window:
    

   
   • First Name — Enter the user's first name.
   • Last Name — Enter the user's last name.
   • Email Address — Spaces are not allowed. Underscores and dashes may cause errors; the system will automatically replace them with a period.

3. Click the Create button. A dialog window confirms success or failure of the creation.
    

   
   • See User Manager Troubleshooting if the creation failed.

Note: When creating MFA-enabled users, the system takes one to two hours to synchronize changes into the MFA Avionté Identity. Set up new users at least a day before they need access, especially when enabling MFA for multiple users across an organization.

After creating the login, create the new user in the Avionté Core Application by navigating to Admin Tools > Employer > User tab. The Login Account and Avionté User Account must match exactly for the user to successfully gain access.

Enable or Disable a Login

Users in the Enabled Users column (left) are active. Users in the Disabled Users column (right) are inactive and unable to log into the AvionteGO domain.

Enable a Login

1. Select the desired users from the Disabled Users column on the right.

2. Click Enable.
    

   
3. Click Yes in the pop-up window to confirm. Click No to re-select users if the selection is incorrect.
4. Verify the correct users now appear in the Enabled Users column on the left.

Disable a Login

1. Select the desired users from the Enabled Users column on the left.

2. Click Disable.
    

   
3. Click Yes in the pop-up window to confirm. Click No to re-select users if the selection is incorrect.
4. Verify the correct users now appear in the Disabled Users column on the right.

Reset a Password

1. Select the desired user in the Enabled Users column on the left.

2. Click Reset Password.
    

   

3. Click Yes to confirm. Click No if the selection is incorrect, then re-select the desired users and repeat.
    

   
4. Click OK in the pop-up window.

Note: The user's password will be set to a randomly generated password and the user will be prompted to reset it at next login. Avionté Suite passwords expire every 90 days. This expiration period is not configurable.

Manage Outlook and Parallel Settings

The Avionté User Manager grants access to the Outlook integration only. Full configuration of Outlook must be completed within the Avionté application.

Outlook

Enable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Outlook Disabled list.
3. Click the << button to transfer users to the Enabled list.
4. Click Yes to confirm. Click No if the selection is incorrect, then repeat steps 2 and 3.

Disable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Outlook Enabled list.
3. Click the >> button to transfer users to the Disabled list.
4. Click Yes to confirm. Click No if the selection is incorrect, then repeat steps 2 and 3.

Parallel

Enable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Parallel Disabled list.
3. Click the << button to transfer users to the Enabled list.
4. Click Yes to confirm. Click No if the selection is incorrect, then repeat steps 2 and 3.

Disable Access

1. Click Manage Outlook and Parallel Settings...
2. Select the users from the Parallel Enabled list.
3. Click the >> button to transfer users to the Disabled list.
4. Click Yes to confirm. Click No if the selection is incorrect, then repeat steps 2 and 3.

Exporting User Lists

1. Click Export User Lists to File...
2. Choose where the files are to be saved.
3. Click Save.

Unlock Account

1. Select the Avionte User Manager link.
    

   

2. A checkbox indicates whether the User Account is locked.
    

   
3. Select the User.

4. Click the Edit User button.
    

   

5. Click the Unlock button.
    

   
6. A message confirms the user was successfully unlocked.