Admin Tools: Counters Overview (Index)

These tables provide a list of available counters and their respective descriptions and behaviors. They're organized into basic categories including the Core application, web portals, and integration partners.

Many of the counters listed below may not appear in a user's Counter List. To configure the Counter List to show other available standard counters, including those currently hidden from view, an administrative user can go to Admin Tools > Counter.

Note: The Web Portal Counters can be displayed on the Core Application but they will not work. Web portal counters must be customized through the Core App, but can only be set active on the Admin Portal.

• Admin Tools Counter
• Information on the Counter List

Online and Web Portal Counters

These counters are associated with the Avionté online application (Aero) and Avionté web portals.  Web Portal counters can only be set active on the Admin Portal.

Online and Web Portal Counters

Name	Description	To Trigger	SQL Location
Accepted Candidates	This counter displays the number of candidates that have been reviewed and accepted by a user.	Up: A user reviews and approves a candidate that has passed through the portal.	wp_Vendor_GetAcceptedCandidate
		Down: Status is changed to non-pertinent status.
Complete Re-Apply	This counter displays the number of applicants that accepted the Acknowledgement and aren't listed on the Online Applicant counter	Up: An applicant accepted the Acknowledgement in Talent Module	clu_GetApplicantReapplyComplete
		Down: Message is logged on Employee record with 'Review'
Documents Unverified	This counter indicates the number of documents submitted by applicants that have not been verified by a user.	Up: An applicant or candidate submits documents on their account.	Web_EDoc_GetUnverifiedCount
		Down: A user verifies and approves a submitted document.
Incomplete Re-Apply	This counter displays the number of applicants that have not accepted to the Acknowledgement and aren't listed on the Online Applicant counter	Up: An applicant has not accepted the Acknowledgement in Talent Module	clu_GetApplicantReapplyIncomplete
		Down: Applicant accepts the Acknowledgement
Last 7 Days Posted Order	This counter lists the orders submitted on the customer portal in the last 7 days.	Up: The start-date of an order passes the current date, but it is within a week.	wp_Customer_Order_QuickSearch_Last7Day
		Down: An order passes out of the week grace period.
New Candidates	This counter lists the applicants that have submitted applications through the portals that are available to assign.	Up: An applicant submits an application through the portal.	wp_Customer_GetNewCandidateCount
		Down: The status of the candidate changed to a non-pertinent status.
Next 7 Days New Order	This counter lists the web portal orders that are slated to start in the next 7 days.	Up: A order for a user has a start date in the next 7 days.	wp_Customer_Order_QuickSearch_next7Day
		Down: A Order passes out of the 7 day grace period.
On-line Applicants	Displays a count of all applicants from the Applicant portal. Click Online Applicants to view the list of online applicants in the Employee section's Search window. The Employee section search opens displaying the Online Applicants that have been added to Avionté	Up: This counter increases when an applicant submits their completed application through the applicant portal	clu_GetApplicant
		Down: Change the employee status to a non-online applicant option
Online Applicant-Cand	Displays a count of all applicants that are a Candidate on an Order with a C-Status of "Online Applicant". Click Online Applicants to view the list of online applicants in the Employee section's Search window. The Employee section search opens displaying the Online Applicants that have been added to Avionté.	Up: This counter increases when an applicant submits their completed application	clu_CandidateOnlineApplicant
		Down: Change the employee status to a non-online applicant option
Outstanding Invoices	This counter displays the invoices that are outstanding for a specific customer on the portal.	Up: An invoice has reached the repayment period without payment being made.	wp_Customer_GetOpenInvoiceCount
		Down: The invoice is paid.
Pending Timecards	This counter indicates the number of time cards that a customer has waiting for approval in the portal.	Up: A timecard is submitted but not reviewed by a user.	wp_Customer_GetPendingCardCount
		Down: A user reviews a submitted timecard

Core Application Counters

These counters are associated with the Avionté Core application.

All counters are customizable through Admin Tool settings. Below are the default values for the counters, but always check the admin tool's settings to see the your current setup.

Core Application Counters

Messages and Calls

These counters can be used to track pending and scheduled Calls and Messages between a User and an Employee.

Note: Calls and Messages are customizable and setups might vary from the defaults below.

Name	Description	On Click...	To Trigger	SQL Location
Absent Calls	This counter marks the number of employees who have an Absent message attached to their employee record for the current date.	The Assignment section search screen opens displaying Employees with Absent Calls.	Up: Create a message with the Action Type Absent for an employee on an assignment in the Assignment main-tree item. The message will attach to the employee file from logging the message in Employee > Assignment, however, the Assignment ID needs to be on the message which is captured in the main-tree Assignment.	dbo.clu_GetAbsentCallAssignment
			Down: The Counter will clear for each new calendar day
Arrival Calls	This counter denotes the number of pending calls that are made on the first day of the Assignment with the Customer to confirm the arrival of the assigned Employee.	The Assignment section search opens displaying Employees with pending Arrival Calls.	Up: If active, the Arrival Calls counter will automatically show all the Assignments for which Arrival Calls are necessary.	clu_GetArrivalCallAssignment
			Down: Post a message attached to the appropriate Assignment record with an action type of "Arrival Call."
My Arrival Calls	This counter indicates the number of assignments associated with the current user for which a arrival call needs to be made.	The Assignment section search opens displaying Employees linked to the current User with pending Arrival Calls.	Up: If active, the Arrival Calls counter will automatically show all the Assignments for which Arrival Calls are necessary.	clu_GetMyArrivalCallAssignment
			Down: Post a message attached to the appropriate Employee record with action type ‘Arrival Call’.
Available	This counter indicates the number of employees who have a message type of Available attached to their employee record for the current date.	The Employee section search screen opens displaying Employees with Available messages for that day.	Up: Log a message with the message type of Available and link it to the desired entities, including the Employee.	clu_GetAvailableCalls
			Down: The Counter will clear for each new calendar day
Called in Available	This counter shows employees in that branch with messages logged with an "Available" type between the current date and the number of days specified in config option CalledInAvailableDays.	The Employee section search screen opens displaying Employees with Available messages for that day.	Up: Log a message with the message type of Available and link it to the desired entities, including the Employee.	clu_GetCallInAvailable
			Down: The Counter will lower each time the message expires.
End of First Day Calls	This counter denotes the number of assignments that require a phone call on the end of the first day	The Assignment section search screen opens displaying Employees in need of a end of first day call.	Up: If active, this counter will increase when an employee finishes their first day on an assignment.	N/A
			Down: Log a message with the type "First Day Call" and attach it to the employee's record.
Ending Calls	This counter shows all assignments that: Started before the current day End between yesterday and 30 days from the current day Aren't set to skip the assignment ending call This can be skipped by selecting the ‘Skip Ending Calls’ option in the Customer > Service Info or Assignment > Detail > More Info tabs.	The Assignment section search screen opens displaying Employees requiring ending calls.	Up: If active, when an Employee's assignment ends.	clu_GetEndingCallAssignment
			Down: To lower the counter the user must log a message with the type Ending Call and attach it the employee's record.
My Ending Calls	My Ending Call counter will list all the ongoing Assignments associated with the Current User which are ending on the present date.	The Assignment section search screen opens displaying Employees requiring ending calls.	Up: If turned on, this counter in automatically increase when a candidate's assignment expires.	clu_GetMyEndingCallAssignment
			Down: Log a message with type 'Ending Call' for that employee.
Second Day Calls	Second Day Calls are similar to the Arrival calls except that the call is made on the second day of the Assignment.	The Assignment section search screen opens displaying Employees requiring second day calls.	Up: If turned on, this counter in automatically increase when a candidate is on the second day of their assignment.	clu_GetSecondDayCallAssignment
			Down: It can be reduced by logging a message with type 'Second Day Call' for that employee.
My Second Day Calls	Calls My Second Day Calls counter will list all the Assignments associated with the Current User for which the second day call is to be made.	The Assignment section search screen opens displaying Employees requiring second day calls.	Up: If turned on, this counter in automatically increase when a candidate is on the second day of their assignment.	clu_GetMySecondDayCallAssignment
			Down: It can be reduced by logging a message with type 'Second Day Call' for that assignment.
Weekly Calls	Weekly Calls are made based on the ‘Frequency of Calls’ selected for the assignment. These can be disabled by selecting ‘Skip Weekly Calls’ option in Customer > Sales and Service on the Service Info tab.	The Assignment section search screen opens displaying Employees requiring weekly calls since the last deadline.	Up: If turned on, this counter will automatically increase when a customer is due for a weekly call.	clu_GetWeeklyCallAssignment
			Down: It can be reduced by logging a message with type 'Weekly Call' for that assignment. The system does this automatically when you only are posting messages one at a time, but if you want to remove multiple employees at once, you need to specify that the message is to be posted to the employee AND the assignment, otherwise, it will take off the first record, but not any additional ones you've added.
My Weekly Calls	Weekly Calls are made based on the ‘Frequency of Calls’ selected for the assignment. These can be disabled by selecting ‘Skip Weekly Calls’ option in Customer > Sales and Service on the Service Info tab.	The Assignment section search screen opens displaying Employees requiring weekly calls since the last deadline.	Up: If turned on, this counter in automatically increase when a customer is due for a weekly call.	clu_GetMyWeeklyCallAssignment
			Down: It can be reduced by logging a message with type 'Weekly Call' for that assignment. The system does this automatically when you only are posting messages one at a time, but if you want to remove multiple employees at once, you need to specify that the message is to be posted to the employee AND the assignment, otherwise, it will take off the first record, but not any additional ones you've added.
Tasks	Task counter shows all the tasks that have not yet been completed irrespective of the due date.	The Tasks section screen opens displaying all of the tasks logged for the current user.	Up: A message is logged with type set to task, and not message.	clu_GetTask
			Down: Checking the "complete" box on the Task screen.
Appointment	Today's Appointment counter displays the number of appointments logged for the user on the current date.	The Calendar section screen opens displaying the Avionté calendar with the current user's schedule populated.	Up: Have an appointment entered into the Avionté calendar for the current date.	clu_GetAppointment
			Down: N/A
Today's Absent	Assignments add to this counter when a message is logged on the Assignment level that uses a message type that is set to implies absent = true in the config choice property for the message type.  It only pulls today’s date’s messages, so the next day’s list will be different based on the messages made that day.	The Assignment section search screen opens displaying Assignment with Absent Calls.	Up: Increases when an "absent" message is logged on the assignment level.	clu_GetAbsent
			Down: N/A

Documentation

These counters allow a user to track needed documentation within Avionté. Note that, although the counters are based on documents requiring some action, the counters count Employees.

Example, five eDocuments expire soon, but they all pertain to a single user, the ExpiringEDocument counter will show a count of one.

Documentation

Name	Description	On Click...	To Trigger	SQL Location
Employee Pending EDoc	Lists all eDocuments that a) require the Employee signer to use an electronic signature pad, and b) have not yet been signed. Information on the Electronic Signature Pad See eDocument Configuration for how to turn off the "Electronic signature with signature pad" requirement. Information on the eDocument Configuration Where eDocuments do not fit the above criteria, see instead the Pending Review EDoc counter.	The Employee Search section displays a list of employees with at least one eDocument awaiting a required employee signature Information on the Electronic Signature Pad	Up: Only for eDocuments for which "Electronic signaturewith signature pad - Employee" has been enabled in the eDocument section of the Admin portal. Does not count eDocs with other signing methods.	clu_GetEmployeePendingReviewEDocument
			Down: An employee reviews and provides a signature on a signature pad for an eDocument that is awaiting review.
Employer pending EDoc	Lists all eDocuments that a) require the Employer signer to use an electronic signature pad, and b) have not yet been signed. Information on the Electronic Signature Pad See eDocument Configuration for how to turn off the "Electronic signature with signature pad" requirement. Information on the eDocument Configuration Where eDocuments do not fit the above criteria, see instead the Pending Review EDoc counter.	The Employee Search section displays a list of employees with at least one eDocument awaiting a required employer signature. Information on the Electronic Signature Pad	Up: Only for eDocuments for which "Electronic signaturewith signature pad - Employer" has been enabled in the eDocument section of the Admin portal. Does not count eDocs with other signing methods.	clu_GetEmployerPendingSignatureEDocument
			Down: An employer reviews and provides a signature on a signature pad for an eDocument that is awaiting review.
Expiring Customer Docs	This counter indicates the number of Customer records whose document in the Document section will expire in 30 days or less.	The Employee search section displays Customers with expiring Documents.	Up: When an Document enters the 30 day grace period before expiration.	clu_GetEmployeeExpiringDocument
			Down: Either renew or remove the offending Document.
Expiring EDocument	This counter indicates the number of Employee records whose eDocuments in the eDocument section will expire in 30 days or less.	The Employee search section displays showing employees with expiring eDocuments	Up: When an eDocument enters the 30 day grace period before expiration.	clu_GetExpiringEDocument
			Down: Either renew or remove the offending eDocuments.
Expiring Employee Cert.	This counter indicates the number of Employee records whose certification in the Certification section will expire in 30 days or less.	The Employee search section displays employees with expiring certifications.	Up: When an certification enters the 30 day grace period before expiration.	clu_GetExpiringCertification
			Down: Either renew or remove the offending certification.
Expiring Employee Docs	This counter indicates the number of Employee records whose document in the Document section will expire in 30 days or less.	The Employee search section displays showing employees with expiring Documents.	Up: When an Document enters the 30 day grace period before expiration.	clu_GetEmployeeExpiringDocument
			Down: Either renew or remove the offending Document.
Pending Review EDoc	This counter shows the number of Employees with eDocuments completed, but not yet reviewed by the Employer. eDocuments are tracked here only if an Admin portal user enabled "Require Employer Portion" Information on setting up the eDocument Note: If use of an electronic signature pad is required for either the employee or employer, see instead Employee Pending EDoc and Employer Pending EDoc.	The Employee search section displays a list of employees with eDocuments ready for Employer review.	Up: When an eDocument, set to "Require Employer Portion," is submitted by the Employee.	N/A
			Down: A user reviews and submits an eDocument that is awaiting review.
Reference Checks	This counter shows the number of applicants with references in need of review.	The Applicant search section displays showing applicants with references requiring validation.	Up: If enabled, this option increases when a reference is added to an applicants profile.	clu_GetReferenceCheckEmployee
			Down: A user reviews the references submitted, and logs a message.

Temporary and Direct Hire Order Counters

These counters monitor Temporary and Direct Hire orders in the main application.

Temporary and Direct Hire Order Counters

Name	Description	On Click...	To Trigger	Data Point Entry
Applicants	This counter indicates the number of pending applications in the core application.	The Employee section search opens displaying the Applicants that have been added to Avionté	Up: This counter increases when an applicant submits their completed application.	dbo.clu_GetApplicant
			Down: Change the employee status to a non-applicant option
Online Applicants	Displays a count of all applicants from the Applicant portal. Click Online Applicants to view the list of online applicants in the Employee section's Search window.	The Employee section search opens displaying the Online Applicants that have been added to Avionté	Up: This counter increases when an applicant submits their completed application through the applicant portal.	clu_GetApplicant
			Down: Change the employee status to a non-online applicant option
Online Applicants - Candidate	Displays a count of all applicants that are a Candidate on an Order with a C-Status of "Online Applicant". Click Online Applicants to view the list of online applicants in the Employee section's Search window.	The Employee section search opens displaying the Online Applicants that have been added to Avionté.	Up: This counter increases when an applicant submits their completed application.	clu_CandidateOnlineApplicant
			Down: Changes the employee status to a non-online applicant option.
Incomplete Applicants	This counter displays a count of all incomplete applications from the web portal.	The Employee section search opens displaying the Applicants	Up: If an applicant starts an online application but does not finish, this counter will increase.	dbo.clu_GetIncompleteOnlineApplicant
			Down: Delete the partial application, or have the applicant finish the application.
MissingPerformanceCodes	This counter displays a count of all assignments that are missing a performance status.	The Assignment section's Search page with a list of all assignments missing the performance status.	Up: This counter increases for each order that doesn't have all of the correct performance codes.	clu_GetMissingPerformanceCodeAssignment
			Down: Add Performance Codes to the assignments that are listed as incomplete.
My Branch Open DH Order	Displays a count of all direct hire orders currently at a non-closed status within the user's primary branch.	The Order Search window with a list of the open DH orders.	Up: This counter increases when a new direct hire is opened.	clu_GetMyBranchOpenOrder_DH
			Down: Placing the employees on assignments to fill the positions on a DH order.
Open Orders	Open Order counter shows all the open orders where the status is equal to a status that implies the order is open.	The Order section search window opens with all orders with open positions displayed.	Up: This counter increases when an order is placed but not filled in a branch that the user has permission to access.	clu_GetOpenOrder
			Down: Updating the status of an order to being a status that implies it being filled.
My Open Order	My Open Order counter shows all the open orders associated with the Current User.	The Order section search window opens displaying all orders with open positions attached to the current user.	Up: Have orders with open positions that are active and linked to you. Filling these orders will reduce the counter.	clu_GetMyOpenOrder
			Down: Placing the employees on assignments to fill the positions on an order.
My Branch Open Order	My Branch Open Order counter shows all of the open orders that are associated with the current user	The Order section search window opens displays all orders with open positions that belong to the current user's default branch.	Up: Have orders with open positions that are active and linked to you. Filling these orders will reduce the counter.	clu_GetMyBranchOpenOrder
			Down: Placing the employees on assignments to fill the positions on an order.
Open Web Order	Counts open orders that were places through the customer web portal.	The Order section search window opens with all web orders with open positions displayed.	Up: This counter is tied to the number of temporary and direct hire orders that have been placed through the customer portal.	clu_GetOpenWebOrder
			Down: Fill the open positions on a order that has been placed online.
Order Request DH	Displays the count of all new direct hire orders sent via the Customer portal.	View a list of these direct hire orders in the Order section's search.	Up: This counter increases based on the number or direct hire orders that have been placed through the customer portal.	clu_GetOrderRequest_DH
			Down: A direct hire position order passes it's end date.
Order Request TE	Displays a count of all new temp orders sent via the Customer portal.	View a list of these temp orders in the Order section's search.	Up: This counter displays the number of temporary orders that have been placed through the customer portal.	clu_GetOrderRequest_TE
			Down: A temporary position order passes it's end date.
External Candidate TE	Displays a count of temp orders featuring a candidate who applied through the Data Frenzy job board.	View a list of the temp orders in the Order section's search.	Up: A candidate applies for a temporary position through an external job board.	clu_GetOrderWithExternalCandidate_Temp
			Down: A candidate's status is changed to a non-pertinent status.
OrderDH Ext Candidate	Displays a count of direct hire orders that have a candidate that applied through the Data Frenzy job board.	View a list of the direct hire orders in the Order section's search.	Up: A candidate applies for a direct hire position through an external job board.	clu_GetOrderWithExternalCandidate_DH
			Down: A candidate's status is changed to a non-pertinent status.
E-Verify In Process	Displays a count of E-Verify cases currently processing.	Views a list of the open E-Verify cases in the Employee's Search section.	Up: A new E-Verify case is created.	clu_GetPendingEverifyCount
			Down: An E-Verify case is completed.

Billing, Unemployment, and other Back Office Counters

These counters are tied to the back office of Avionté including billing and unemployment.

Billing, Unemployment, and other Back Office Counters

Name	Description	On Click	To Trigger	Data Point Entry
Open Unemployment Claim	This counter shows the number of employees with an open unemployment claim.	The search screen of the Unemployment section with all active unemployment claims appears.	Up: Select the New Unemployment button located in the Unemployment main tree item.	dbo.clu_GetUnemployment
			Down: Change the status of the unemployment claim as necessary.
Assigned Unemployed Employees	This counter shows the number of Employees who have claimed for unemployment but have recently been assigned.	The Search screen of the Employee section opens displaying employees with unemployment claims who are on assignment.	Up: When a employee with an unemployment claim is put on assignment.	clu_GetAssignedUnemploymentEmployeeForm
			Down: Remove the employee from assignment, or close the related unemployment claim.
Credit Limit Warning	This counter shows the number of customers with a Total Billing Amount greater than or equal to the Warning Value set in the customer's Credit Setup section. Information on the Credit Setup	The Customer section search opens displaying the customers that are nearing their credit limit.	Up: If a customer has an order filled with a Total Billing Amount that puts them over the warning value set for that customer.	dbo.clu_GetCustomerCreditLimitCount
			Down: Either the limit is raised or the order is removed.
Invoice 45-60 Days	This counter denotes the count for all Invoices that are overdue by 45 to 60 days.	The Search screen of the Invoice with all the invoices that are overdue by 45-60 days will display.	Up: When an invoice is overdue by over 45 days.	clu_GetInvoiceFortyFiveToSixtyDays
			Down: Either on payment or when the invoices ages out of the range.
Invoice Over 60 Days	This counter indicates the count of all Invoices that are overdue by more than 60 days.	The Search screen of the Invoice with all the invoices that are overdue by more than 60 days will display.	Up: When an invoice is overdue by over 60 days.
			Down: On payment.
Open Unemployment Claim	Displays a count of the current unemployment claims at a status of Open.	The Unemployment section opens displaying a list of open unemployment claims.	Up: This counter increases when a unemployment claim is placed, but has not been processed.	dbo.clu_GetUnemployment
			Down: A unemployment claim is processed and the status is changed from open.
PO Warning	PO Warning counter shows PO number for which the sum of the Total bill for the transaction for Orders associated with that PO Number is greater than or equal to the PO Number Warning value.	A PO number screen displays, showing the PO number and its limits and warning values.	Up: When an order is placed that pushes the cost of the transactions for a customer past the value set as a warning that they are nearing their purchase order limit.	clu_GetPOwarningCount
			Down: A customer removes or completes an order that was threatening their purchase order limit.

Integration Counters

These counters are tied to integration partner functionality.

Integration Counters

Name	Description	On Click	To Trigger	Data Point Entry
DataFrenzy Non-Order Cand	This counter shows the number of resumes parsed into Avionté from Data Frenzy when Data Frenzy was accessed directly from the Start Page Actions menu rather than from an order.	Opens Main Menu > Resume Parser > Search list of non-order resumes waiting to be parsed into Avionté	Up: Import a non-order resume from Data Frenzy into Avionté. The resume will await parsing and increase the counter by 1. Down: Parse the resume from its holding status into Avionté. The counter will reduce by 1.	clu_GetMyDataFrenzyResumes
DataFrenzy AutoMatch Cand	This counter shows the number of resumes parsed into Avionté from Data Frenzy when Data Frenzy was accessed from a temporary order.	Opens Main Menu > Resume Parser > Search list of temp order resumes waiting to be parsed into Avionté	Up: Import a temp order resume from Data Frenzy into Avionté. The resume will await parsing and increase the counter by 1.	clu_GetOrderWithExternalCandidate
			Down: Parse the resume from its holding status into Avionté. The counter will reduce by 1.
DataFrenzy AutoMatch DH	This counter shows the number of resumes parsed into Avionté from Data Frenzy when Data Frenzy was accessed from a DH order.	Opens Main Menu > Resume Parser > Search list of DH order resumes waiting to be parsed into Avionté	Up: Import a DH order resume from Data Frenzy into Avionté. The resume will await parsing and increase the counter by 1. Down: Parse the resume from its holding status into Avionté. The counter will reduce by 1.	clu_GetDataFrenzyWithExternalCandidate_DH

ACA Counters

These counters are associated with ACA functionality.

ACA Counters

Name	Description	On Click	To Trigger	Data Point Entry
ACA End Active Ded/Cont.	Displays a list of Employees who do not have any active assignments or future assignments but have active healthcare-related Deductions or Contributions with no End Date.		Up: The Count will go up as employees assignment ended but still has Active Healthcare related Deductions or Contributions with No End date. Down: The Count will go down as the user entered End Date to inactivate the deduction or contribution or if the employee is placed on new assignment.	clu_ACA_EndDeductionAndContribution
ACA End Active Offer	Counts any employee who has an ACA eligibility status of "undetermined" and that do not have an open assignment, but have an active offer (both enrollments and declinations) in the ACA Companion.		Up: The count goes up as an employee has an ACA eligibility status of "undetermined" AND they have no open assignment. Down: The count goes down as an employee has a determined eligibility status, or if the active offer is ended in the ACA Companion.	clu_ACA_EndEmployeeHealthInsuranceEnrollments
ACA Full Time w/o Offer	Displays the number of full-time employees that are required to be offered an ACA qualified healthcare plan but do not have a current Offer recorded in the ACA Companion application.	A search screen populated with the employees that have been counted is displayed.	Up: Will automatically increase if an employee is marked with an ACA Eligibility status of Yes, but does not have an offer of insurance in the ACA Companion. Down: Add an active ACA plan offer for the employee in Employee Plan Details of the ACA Companion.	clu_GetEmployeeEndofACAAdminPeriod

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