Configure BOLD Username in Classic

Overview

Updated 10/27/2021

System Error
Add BOLD username

System Error

The absence of a BOLD USERNAME configuration in CLASSIC for a User can present itself it 2 ways in BOLD Back Office:

1. BOLD Back Office first time log-in results in the page not loading:
   
   
2. The Supplier and Accounting Period information load, but I immediately get the following error:
   1. System error – We seem to be having system errors. Please try again in a while.
      
      

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Add BOLD username

To correct this issue, the configuration of a BOLD USERNAME for the User is required. This can be done by:

1. Log into Classic
2. On the Start Page, click Admin Tools
   
   
   
   
3. Select Employer section, then double click the Supplier
   
   
   
   
4. Click on the User Tab
5. Click the Add/Edit button
   
   
   
   
6. Select the User
   1. Go to the Contact Method section
7. Add the following:
   1. Type: Bold Username
   2. Value: The user's email address
   3. IsPrimary: Checkbox on
8. Click the Save button 
   
   
   
   
9. Click the Avionte icon (upper left corner)
10. Click on Restart Application
    
    

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