Memory Limitation Error Messages

Overview

Updated 01/12/2023

When reports with a large amount of data are created in Classic, the date export may lead to errors as a result of the Classic 32-bit application environment exceeding the memory capabilities. These are the error messages that may be presented, along with next steps should they occur.

Error Message	Issue	Details	Next Steps
Are you sure you want to continue? The export may fail to generate a document due to the volume of records.	Total Cells are greater than 1 million	This message is a warning to the user to indicate that there is a large amount of data being processed and that it may result in issues.	No action required, as the following messages will indicate if there is an issue
There are more than {0} records. The file will be exported to multiple excel sheets. Do you want to continue?	The number of rows exceeds the limit to produce a singular excel	This message is notifying the user to expect multiple sheets to be created. Note: xlsx limit 1,048,576 rows xls limit 65536 rows	No action required, just indicating a multiple excel sheet expectation
Unable to export the grid due to the size. Ran out of resources.  Restart Application and change the parameters of the report to reduce the data required.	Out of memory	This message indicates if the extract failed to create due to memory limitations.	Restart Application and change the parameters of the report to reduce the data required.
Unable to open the new file. Ran out of resources. Open file using the Excel application through File Explorer	Trying to open file error message	This message indicates if the file is too big to open in the application	Open locally and not through the application
There was a problem exporting the data	Fail Safe generic message	Default - If the issue is not related to memory limitations, this is the default messages when there are issues.	Create a support ticket