Applicant Portal Troubleshooting

Overview

Updated 06/25/2021

Issue

The information selected during the Applicant Portal process is not displaying in the Employee > Interview section. 

Resolution

Ensure the values in Config Choice > EmployeeInterview > ValueList are the exact same as the values entered in Admin Portal > Interview > ValueList. 

Note: Copying the value entered in the Config Choice section and pasting into the Admin Portal is the easiest and most efficient way to completely duplicate the value. It is recommended to remove spaces before and after the commas in the list. For example, enter "Value 1,Value 2,Value 3" instead of "Value 1, Value 2, Value 3".

If they are not matching, the question will appear on the applicant portal correctly, but will not be transferred into the core application.