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Self-Serve Utility - Update Portal Password


The utility user must have access to Admin Tools.


AQ Parameters


Parameter Description
User Name The user name requiring the password reset.
Password The user's new password. 

User Access

  1. Navigate to Start Page > Actions menu > Admin Tools > Category = System > Report > Report tab
  2. Type the name of the targeted AQ in the Title column to search for the report by name. 

  3. Click the row of the report in the grid.
  4. In the Report Users section, select User or Group.
  5. Place a checkmark in the User or Group check box to enable the report for that user or group.
  6. Click Save.
  7. A "Save Complete" confirmation pop-up displays. Click OK. The AQ is now available to the selected user or group. 
    • The application may have to be restarted for the AQ change to take effect. 



  1. From the Main Menu, navigate to Report > Reports
  2. From the Report Category list, click Self-Serve Utilities.

  3. Select the AQ from the Report area on the right. The AQ opens in a new window.
  4. Enter the name of the user that will receive a new password.
  5. Enter the new password.

  6. Click Run Query. The user's portal password is now changed.

Results of using the Utility

A confirmation displays in the grid area. The user will have to wait approximately 15 minutes before logging in with the new password.

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