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Self-Serve Utility - Remove Web Lockout

Note: If either IsAccountLocked or LockoutEndDateUtc have values then the utility can remove the lockout.  Previously only checked for values in LockoutEndDateUtc field.

This utility is used to unlock an account for a user that has been locked out of an online Avionté application (i.e. Aero, portals). This utility manages a user's locked out account in the event the user has too many failed login attempts. If a user's account has been purposely locked (e.g. - Actions menu > Web Login), the account must be unlocked from that same place. 



The user must have access to Admin Tools.


AQ Parameters


Parameter Description
Web UserName The name of the user locked out of the online application. 


User Access

  1. Navigate to Start Page > Actions menu > Admin Tools > Category = System > Report > Report tab
  2. Type the name of the targeted AQ in the Title column to search for the report by name. 

  3. Click the row of the report in the grid.
  4. In the Report Users section, select User or Group.
  5. Place a check mark in the User or Group check box to enable the report for that user or group.
  6. Click Save.
  7. A "Save Complete" confirmation pop-up displays. Click OK. The AQ is now available to the selected user or group. 
    • The application may have to be restarted for the AQ change to take effect. 


  1. From the Main Menu, navigate to Report > Reports
  2. From the Report Category list, click Self-Serve Utilities.

  3. Select the AQ from the Report area on the right. The AQ opens in a new window.
  4. Enter the name of the locked-out user in a "firstname.lastname" format. 
  5. Click Run Query. The user should now be able to access any online Avionté application. 


Results of using the Utility

Confirmation or error messages will display in the messaging area. 
Error Message Solution
Web user not found Verify you entered the correct Web user
The selected web user is not locked out Verify you entered the correct Web user and ask the employee to try logging in again.

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